How can we help?
Search the Fernleaf help centre, or pick a topic below.
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Getting started
Create a workspace, invite your team and finish your first plan in about ten minutes.
Account and billing
Plans, invoices, payment methods, and how to change or cancel a subscription.
Integrations
Connect Fernleaf to your calendar, mail and chat, and keep everything in step.
Troubleshooting
Cannot sign in, notifications missing, sync is slow: quick fixes for the common ones.
Popular questions
How do I reset my password?
On the sign-in page choose Forgot password and enter your email address. The link in the message we send is valid for one hour.
Can I use Fernleaf offline?
Yes. Changes made offline are kept on your device and sync automatically the next time you are connected.
How do I add someone to my workspace?
Open Settings, then People, choose Invite and enter their email address. They get a link that works for seven days.
Where can I find my invoices?
Under Settings, then Billing. Every invoice since you subscribed is there as a PDF.
Is my data backed up?
Workspaces are backed up every night and kept for thirty days. Deleted items stay in the trash for thirty days as well.
System status
- App, sync and API
- Operational
- Uptime, last 90 days
- 99.98%
- Median first reply
- 1 h 40 min
- Live chat, 9:00 - 17:00
- Mon - Fri
Cannot find what you need?
Our support team reads every message and usually replies within two working hours.